Autonomous triage
Understand the request and investigate it without waiting for instructions.
Sundae investigates requests, answers customers, and takes action across your connected tools. Your team steps in for approvals and exceptions.
How it works
Less busywork. Better support.
The investigation starts before your team opens the ticket.
Start with the facts
Sundae checks the conversation, relevant history, and connected records to understand what the customer needs.
Go beyond a reply
Sundae proposes refunds, replacements, and other supported actions, then carries them out after approval.
Your team, in control
Review a proposal, ask the agent a question, or take over. Claims and holds pause automatic replies and actions.
Keep track of what’s owed
A sent reply does not mean the work is done. Keep requests open when your team still owes the customer a next step.
Comparison
From answering questions to doing the work.
Three ways to handle a request. Sundae brings investigation and action into the same conversation.
Capabilities
The context. The decision. The next step.
Bring your customer conversations, connected tools, and support knowledge into one workflow.
How it works
From setup to support in 3 steps
Connect the sources your team relies on, review the agent’s work, then enable routine automation.
Built for the whole support journey
The agent investigates independently. Your team can see its findings, discuss a decision, and approve the next action in the same place.
The Sundae approach
Let AI handle the routine. Keep the human touch.
Sundae handles the investigation and routine replies. When a request needs your judgment, it brings the findings and a specific decision.
Investigate new requests without prompting the agent.
Send routine replies when enabled and review passes.
Approve consequential actions before they run.
Continue from the result, not an unfulfilled promise.
In practice
Real work behind everyday questions.
Different requests need different kinds of investigation. Here are a few places to start.
“Where is my order?”
Check the connected order and fulfillment records before giving the customer an update.
“How do I get this working?”
Use relevant documentation and the conversation so far to suggest a useful next step.
“Can you replace it?”
Investigate the request, check the applicable guidance, and prepare the action for teammate approval.
“I’ve already explained this.”
Bring the relevant history into the investigation so a teammate can pick up with context.
Pricing
Plans for every stage
Start small and bring more of your support workflow together.
Design preview · Template prices and proposed inclusions. Final plans are not yet confirmed.
FAQ
Before you get started.
What the agent can do, where your team decides, and how your knowledge is used.
How is Sundae different from a chatbot?
When does a human step in?
How does Sundae use our knowledge?
Can we control what AI does?
See Sundae at work
See what Sundae can take off your team’s plate.
Follow a request from investigation to reply and action, with your team involved where it matters.